The Patient-Driven Groupings Model (PDGM) is officially here, and home health agencies are already feeling the impact. Last year, the National Association for Home Care & Hospice (NAHC) provided thousands of home health leaders with in-person and virtual learning opportunities to help prepare them for the biggest change to impact home health in two decades — and in 2020 they are joining forces with HCAW to take it a step further.

On March 31, join the industry's top experts for a full-day of best-in-class training to provide you with key insights, best practices, and lessons learned based on first-hand experience. What's working with the PDGM? What isn't? Is your agency doing everything it can to prosper under the new payment model?

You don't have to tackle the PDGM alone. Let the PDGM Summit's trusted faculty give you the tools you need to make a smooth and efficient transition to the new payment model.


The health and safety of our community is the top priority for the Home Care Association of Washington. In light of the recent news, HCAW and NAHC will live stream this session but don't worry - the content and speaker lineup will be the same. You will also have opportunities to ask questions in real time from the comfort of your home or office. 

HCAW and NAHC understand the additional stress our community is experiencing due to COVID-19 and have rescheduled to later in April. Everyone who registers for the virtual session will have an opportunity to purchase the recording. 

New Dates
Registrants have the following choices of four different date and time options of when to attend:

Tuesday, April 28
Wednesday, April 29
Eastern Time Zone
Central Time Zone
Mountain Time Zone
Pacific Time Zone

Register Today

   8:30 - 9:00am
   9:00 - 10:15am
   10:15 - 10:30am
   10:30am - 12:00pm
   12:00 - 12:30pm
   12:30 - 1:45pm
   1:45 - 2:00pm
   2:00 - 3:15pm
   3:15 - 4:30pm

9:00 - 10:15am

PDGM has required HHAs to examine overall operations structure and day-to-day management. Changes were needed throughout HHAs to meet the demands of PDGM. HHAs must quickly determine what is working and what is falling short of their expectations. Any needed modifications in operations must be put in place sooner rather than later to thrive under PDGM. Operational areas most affected by PDGM include referral and sales management, intake, revenue cycle, operational reporting, and order and supply management. Change management must be handled throughout your organization. This session focuses on the operational practices that have demonstrated early success and long-term potential for fully positive outcomes.

  • Outline the operational changes that are showing reliable signs of early success and those that are not working as hoped;
  • Define key areas of operations that are showing the greatest need for additional changes and how to initiate that change; and
  • Identify new skill sets needed in HHA management triggered by lessons learned in PDGM Q1.

10:30am - 12:00pm

PDGM has triggered a re-examination of clinical practices within HHAs nationwide. Documentation, diagnosis coding, care planning and care coordination are at the top of the list of best practice clinical strategies that have been employed. Are your changes resulting in the best outcomes? This session focuses on the lessons learned in Q1 in blending clinical practice and financial management to achieve the best patient and business outcomes in the new world created by PDGM.

  • Describe how interdisciplinary care planning achieves cost effective and appropriate skill mix, including therapy utilization under the PDGM;
  • Evaluate the impact of how changing case mix affects resource and skill set needs in your organization;
  • Identify the best practice clinical strategies for managing LUPA thresholds and 30-day unit as defined by PDGM;
  • Recognize essential steps to success in documentation acquisition and management to support an accurate primary diagnosis and timely claim submission; and
  • Define the Clinical Manager role in the Clinical Team’s success under PDGM, including the significance of effective case conferencing and case management.

12:30pm - 1:45pm

Thriving (or even surviving) under the PDGM payment reform requires a clear understanding of how PDGM is affecting the financial outcomes of a home health agency. This session explores the fundamental steps necessary for home health agencies to assess whether the initiatives taken to prepare for PDGM are in place and working, the options for mid-course corrections in PDGM financial management, trends in the impact of PDGM, cash flow remedies, and planning for 2021.

  • Measure the early trends in PDGM financial impact on your organization including cash flow management under the new RAP model;
  • Recognize how to determine whether your revenue cycle management fits your agency under PDGM and what steps are needed to bring it to top performance; and
  • Identify clinical and operational practices that lead to the most favorable financial outcome under PDGM.

Business Analytics
2:00pm - 3:15pm

Increasingly, HHAs are recognizing the value of robust reliable business analytics in managing the change to PDGM. Real time data availability and early analysis of the key performance indicators in PDGM are important ingredients to early success in PDGM. This program is a deep dive into the early key data analytics that can help define whether your organization is on track for PDGM success or whether corrective action is needed. Through the assistance of IT and EMR partners across the country, this program will offer an intensely valuable first look at PDGM action and outcomes within the overall HHA community. That impact analysis and useful benchmark data can help guide your agency to success in CY 2020 and beyond.

  • Achieve meaningful insights on clinical categories, utilization and other characteristics using claims data from PDGM Q1;
  • Provide data drill downs on LUPA, lengths of stay and other operational metrics under PDGM Q1; and
  • Obtain the insights needed to connect the data analytics tools to operational, clinical, and financial actions needed to ensure maximum value and PDGM success.

Please note payment must be received in full prior to event. Registrations will not be accepted otherwise.

Participants will receive webinar instructions and any corresponding links to materials. Each registration is for one person. Sharing of registration with other agencies or individuals is strictly prohibited.

These rates are available to members of HCAW, NAHC, and other State Associations.
   Live Webinar Only
   Live Webinar & Recording
   Live Webinar Only
   Live Webinar & Recording

Cancellation Policy: Fees will be refunded, or invoices will be adjusted, only if written notice of cancellation is received by HCAW staff two weeks or more prior to the program. In the event of cancellation, HCAW will retain, or charge, 20% handling fee, per registrant to cover administrative overhead. There will be no refunds issued for cancellations received within 10 business days prior to the program. Nor will there be any refunds issued made for no-shows. If you are unable to attend, you may send a substitute for no additional charge..


Please note in order to receive CNEs or CPEs, you are required to:
  • Attend the full duration of the summit| Partial credit is unavailable
  • Ensure you have signed in, as applicable

The National Association for Home Care & Hospice is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Each summit is presented in group- live format and provides CNEs for nurses based on 60 minutes. Nurses will earn a total of 5.25 contact hours.

The National Association for Home Care & Hospice is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE sponsors (Sponsor ID #104616). In accordance with the standards of the National Registry of CPE Sponsors, CPE credits are based on a 50-minute hour. Accountants will earn a total of 6.3 CPE credits. State boards of accountancy have final authority on acceptance of individual courses for CPE credits.

Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: Prerequisite or advance preparation is not required for credits. Course levels are Intermediate.

Field of Study for Accountants
Fields of Study codes (FOS) appear following the CPE information for all accounting-accredited Programs. The FOS codes are:
  • BMO Business Management and Organization
  • RE Regulatory Ethics
  • FIN Finance
  • MA S Management Advisory Services
  • PHR Personnel and Human Resources
Note: To be eligible for CPEs, you must attend the full summit in order to have that summit on your documentation. If you exit the summit prior to its conclusion, you will not be eligible for CPE credits. CPEs also will be available online shortly after the conclusion of the conference.

This program has been approved for continuing education for 5.25 total participant hours by the National Association of Long-Term Care Administrator Boards/National Continuing Education Review Service (NAB/NCERS).

The NAB approval code for your location was inserted on the certificate. For more information click here.

The planners and sponsors of the summits claim neither liability for the acts of any suppliers to this meeting, nor for the safety of any attendee while in transit to or from this event. The sponsors reserve the right to cancel this function or portions of it without penalty. The total amount of any liability of the planners and sponsor will be limited to a refund of the registration fee. Your registration acknowledges acceptance of these provisions of registration for listed attendees and your company.


To learn more about how you can provide national commercial support, contact Christopher Adams at or call 202-547-7424.


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