What it Takes to Be the Best Case Manager

  • 26 Jun 2018
  • 10:00 AM - 11:00 AM
  • Webinar

Registration is closed

What it Takes to Be the Best Case Manager Webinar
Presented by Diane Link, RN

June 26, 2018
10:00 a.m. – 11:00 a.m. MT


 Continuing Education Contact Hours pending approval from Iowa Western Community College, Iowa Board of Nursing Provider #6
Purpose Statement:

 This webinar is for the field case managers and addresses the struggles of managing patients in home health. The presentation will include topics focused on how to manage the typical case manager’s duties, how to be effective time managers, and how to work as a team for the best patient outcomes.
Agenda 10:00 -10:15 p.m. Review the case manager model in home health. Discuss the case
                                 manager as responsible for the entire episode and role in
                                 coordination of care and ensuring plan of care is completed
10:15 - 10:30 p.m. List the attributes of a good case manager. List the attributes of a
                                  great case manager.
10:30 - 10:40 p.m. Identify time challenges in case management with potential solutions
                                  to the time challenges (includes scheduling, office time, telephone
                                  time and documentation).
10:40 - 10:50 p.m. Discuss the case manager’s role in identification of patients to assign
                                  to team members. Discuss the need for reports prior to visit and
                                     coordination pre and post visit.
10:50 - 11:00 a.m.
Q & A/Evaluation

   Diane Link, RN

Diane Link is an RN with over 25 years of home health and hospice experience. She is currently the Director of Clinical Services with BlackTree Healthcare Consultants specializing in all aspects of clinical management including outcome improvement programs, regulatory and compliance programs, episodic management, OASIS and Coding and survey readiness and remediation. Her prior experience includes serving in a variety of roles in the home health and hospice industry from field nurse to executive director of home health and hospice. She was a surveyor for home health, hospice and private duty services for CHAP (Community Health Accreditation Partners). Diane is a frequent contributor to Home Health Line/Decision Health articles and is known for her inspiring and knowledgeable presentations at state and national conferences. She is the author of The Hospice Guide to Quality Care and Reporting: Promoting Sustainability in an Evolving Regulatory

Conflict of Interest Statement

Diane Link, RN has identified no actual, potential or perceived conflict of interest. The Nurse Planners have identified no actual, potential or perceived conflict of interest.


1.      Identify the role responsibility of a home health case manager.
  1. Identify the differences between a good case manager and a great case manager.
  2. Identify three time management skills.
  3. Identify how to appropriately schedule and delegate visits.

 In order to receive a Certificate of Completion:

  • 1.      Attend the entire webinar.
  • 2.      Sign and return an attendance sheet.
  • 3.      Complete and submit a continuing education half sheet.
  • 4.      Complete and submit the webinar evaluation form.


**flat rate per agency/organization/company (unlimited number of employees may participate)

Member $150
Non-member $200

Cancellation policy: A 50% fee refund will be given on cancellations submitted to the Home Care Association of Washington office by June 19, 2018.

Contact Us
2311 N 45th St, #337
Seattle, WA 98103
P: (425) 775-8120 | F: (206) 693-4367
info@hcaw.org | www.hcaw.org

Follow Us 


Powered by Wild Apricot Membership Software