Inpatient Home Health Liaisons: Impact & Implications

Home health is a competitive business and hospital-based agencies cannot take for granted internal referrals. Having dedicated inpatient liaison teams has built, strengthened and maintained the professional relationships necessary to ensure continued market share from PeaceHealth hospitals. In this presentation, attendees with learn the importance of effective communication with care management and office staff; the value of home health liaisons as it relates market share, improving referral source satisfaction, and becoming the preferred agency; how to identify opportunities to help hospitals achieve their initiatives, such as reducing the length of stay and how to apply principals of at the elbow customer service healthcare to improve patient outcomes.

Learning Objectives:

-Understand the importance of effective communication with both care management and office staff.

-Learn the value of home health liaisons as it relates market share, improving referral source satisfaction, and becoming the preferred agency.

-Learn how to identify opportunities to help hospitals achieve their initiatives, such as reducing length of stay.

-Apply principals of at-the-elbow customer service healthcare to improve patient outcomes.

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About our speaker:

Branden Mayo, BSN, RN at PeaceHealth

Branden Mayo is a registered nurse who began her career in a 10 bed acute care hospice facility. She developed a an immediate love for the holistic nursing that is provided in hospice. She joined PeaceHealth in 2016 as a hospice nurse case manager. When the home health team needed help in the intake office, Branden answered the call and quickly found a passion for home health intake and bringing this post-acute service to her community.  In 2020, PeaceHealth implemented the home health liaison program. Branden helped develop the programs and build the teams that are now in all of the PeaceHealth hospitals that offer home health. In her current role as System Home Health Liaison Supervisor, Branden supports a team of nurses and assistants who bring home health to patients in Alaska, Washington and Oregon.

Outside of work, Branden enjoys family time, baking, anything outdoors and volunteering in her community.