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Home Care Manager Certification

Learning Objectives | Who Should Attend | Session Overview | Faculty | Registration Rates

HCAW has partnered with CAHSAH in the launch of a newly updated online course for home care managers and front line supervisors covering core business operating principles and identifying tools necessary to successfully manage a home care agency. What is unique about this program is that it covers the specific regulations that impact Washington providers. This e-course was designed to build management skills and to help leaders understand the Medicare Conditions of Participation (CoPs) and Washington state specific laws impacting their home care agencies. The e-course covers the fundamentals of budgeting, financial management, compliance, marketing, regulatory and human resources of entry level home care managers.

The Home Care Manager Certificate Program (HCMCP®) is an interactive and intensive educational program, providing leading edge management concepts and skills that are critical for home care managers to know and understand. This program was designed to accommodate all sections of home care, from private pay to large home care agencies. There are two modules to choose from: Private Duty or Medicare Certified. This program was designed to improve your leadership skills, learn the fundamentals of budgeting, marketing, financial management, compliance, regulatory and human resources of entry level home care managers.

  • Develop leadership and organizational management skills
  • Learn the secrets to marketing your agency
  • Understand the regulatory process (all home care agencies)
  • Learn the fundamentals of financial management and budgeting
  • Understand human resource practices and employment law

Medicare Certified Track Breakout Session Goals:

  • Understand regulatory guidelines and business practices
  • Learn the financial management under PPS process

Private Duty/Home Care Aide Breakout Session Goals:

  • Understand regulations for Home Care Aide and Licensed agencies
  • Learn the financial management & marketing process for Home Care Aide and Licensed agencies

The Home Care Manager Certificate Program (HCMCP®) was designed for front-line supervisors, new or established business owners, administrators or assistant administrators, directors or assistant directors, CEOs, COOs, operations managers, human resource managers, finance and marketing managers, case managers, clinical nurse supervisors, DPCS, DON, home care or home health managers, office managers, emerging or middle managers, or any middle management personnel of a private duty/home care aide organization or a Medicare certified home health agency. More experienced managers will gain insights and a refreshed understanding of home care or home health.

Leadership in a Changing Home Care Environment
Leadership can be defined as influencing people to work willingly to achieve objectives. Becoming an effective leader begins with self–awareness and the ability to see and value differences. This four–hour session will focus on understanding the role of the leader (as distinct from the role of the manager), effective leadership styles, and knowing when to use appropriate leadership behaviors to handle any situation. There will be an opportunity for participants to assess their own personality preferences through the Myers–Briggs Type Indicator and learn to value and work with other types. Various leadership styles will be explored as they apply to different situations. Through open dialogue, small group discussions and other learning activities, participants will discover new insights about themselves, when their leadership styles work well, and options for alternative styles when they are appropriate.

Regulatory Guidelines: Quality, Competence & Compliance
This session will identify federal laws affecting home care providers. Topics include labor laws, professional practice boards, aide certification, and other basic requirements. Aspects of quality measures and tools and how to utilize in improving agency performance will be discussed. The compliance guidelines developed by the Office of the Inspector General will be shared. Hiring practices and tips will be presented in addition to review of critical agency processes such as orientation and supervision.

Legal Update and Summary of Employment Laws
This session will give you an overview of employment laws applying to hiring, firing, disciplining, minimum wage and overtime, leaves of absences, as well as updates for 2018.

Home Health Marketing for Long Term Growth

The opportunity to build a Home Health Business is ever–present if the agency can develop a strong referral base, expand its contractual relationships, adapt quickly to industry changes, and position itself for future growth. This session provides specific strategies to achieve your agency’s contracting goals, helps you understand how to create marketplace differentiation, and introduces key business development metrics. After this discussion, you will be energized and motivated to take your Marketing & Business Development efforts to the next level.

Getting the Most out of your Financial Statement
The purpose of reviewing and analyzing your financial statements is to make the best possible economic decisions. This session will help you understand the components of a proper financial system including budgets, income statement, balance sheet, revenue recognition, cost of goods sold, accrual and cash accounting, and more. The Medicare financial requirements will also be addressed. Some dashboards and benchmarks will be provided and the importance of them will be discussed.

Medicare Certified Agency Regulations
This session will review the HHA licensure and certification processes, fraud issues/initiatives, and Medicare Conditions of Participation (CoPs) including a detailed presentation of the revised Conditions of Participation which are effective as of January 2018. Practical solutions regarding how to maintain compliance with these critical standards will be a key component of this session.

Financial Management Under PPS
This session provides a detailed overview of the Medicare Prospective Payment System (PPS), highlighting changes effective January 1, 2018. The session describes how full episode payments are calculated and the importance of OASIS to this process. It describes the exceptions to episodes including LUPAs, PEPs, and outliers. The session highlights billing management issues and accounting and management reporting. The session concludes with a suggested approach to strategic management of a Medicare agency to maximize quality and minimize cost.

Regulatory Overview for Licensed/Home Care Aide Organizations
This session will review ordinances & federal regulations, enforcement/regulatory bodies, policy & advocacy and resources. You’ll learn which of the regulations/ordinances apply to your individual Home Care Organization and whether you must become licensed as a Home Care Agency or a Home Health Agency. You will also learn the regulations and laws that apply to every business and what you must comply with, things such as safety standards, wage and hour requirements and business licensing.

Financial Management and Marketing for Private Home Care Agency
This session reviews the home care business cycle and how cash and billing clients are critical to your agency. After reviewing your accounting processes and set up you will learn how to manage your cash flow which is vital to your success as a business. The second part of this session is related to your leadership style and its effectiveness. It will help you define your leadership and company culture, successfully market your company and services and understand the data, technology and financial success of your home care agency.

Melinda Gaboury, COS-C
Healthcare Provider Solutions, Inc.

Elizabeth Murphy, Esq.
Attorney at Law
Jackson Lewis

Melanie Stover, OTR/L, MBA, MS/ISM
Home Care Sales

Brittnei Salerno, BS
Owner, Administrator
La Jolla Nurses Homecare

Chris Alexander, M.A.
Synergy Executive Education

Stephanie Phillips, RN, BSN, MBA
S&S Home Care Consulting

Dr. Lucy Andrews, DNP, RN, MS
At Your Services Home Care

Thomas E Boyd, CFE, MBA
VP of Reimbursable Services
Simione Healthcare Consultants, LLC

Sharon Fredrichs, RN, BSN, PHN, CPHQ
S&S Home Care Consulting

All registrations are processed directly through CAHSAH. Please send all registration forms directly to CAHSAH, as HCAW will not be accepting them. To register today online, click here

For more information, please contact Monica with CAHSAH directly at 916-641-5795 x 113.

HCMCP® On-Demand 3-month subscription

CAHSAH & HCAW Members: $845

Non-Members: $1,145

Register two or more people online and receive $50 OFF each registrant. Applies to online registrations only.