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For immediate release
March 23, 2020
OLYMPIA – The Washington State Health Care Authority (HCA) is committed to multiple health care service delivery options to help ensure access to care during the COVID-19 pandemic. There are three main ways to deliver health care services:
During the COVID-19 pandemic, HCA has taken several steps to support expanded use of telehealth, including: providing services through telephone interaction; online digital interaction through a patient portal; and video-based evaluation and management health services.
These steps support continuity of care while avoiding congregation of individuals in health care settings.
“During this pandemic, we know the usual ways of providing care and billing for services may not be feasible,” said HCA Director Sue Birch. “In the interest of public health, we are working to be as flexible as possible and creating policies that allow providers to offer medically necessary services and bill as appropriate.”
The following is a summary of telehealth payment information that is relevant to the outbreak—both policies specifically put into place for the outbreak, as well as applicable pre-existing policies:
HCA has purchased Zoom telehealth technology licenses to support providers who may not already have access to a Health Insurance Portability and Accountability Act (HIPAA)-compliant tool. We are prioritizing distribution of licenses to providers who:
Providers should visit HCA’s COVID-19 response page for the latest information about billing and clinical policy.
Amy Blondin, chief communications officer
The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.
HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.
Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.
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The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.
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